Last Updated: June 12, 2026
Stars and Pipes Plumbing Atlanta, LLC (“Stars and Pipes Plumbing Atlanta,” “we,” “our,” or “us”) operates the website located at starsandpipesatl.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. By using this Site, you agree to the practices described below.
1. Information We Collect
Information you provide directly. When you fill out a contact form, request a quote, schedule service, or otherwise communicate with us through the Site, we may collect your name, phone number, email address, service address, and a description of your plumbing issue or service request.
Information collected automatically. When you visit the Site, we and our third-party service providers automatically collect certain technical information, including your IP address, browser type and version, operating system, pages visited, time spent on pages, and referring URL. This information is collected through cookies, web beacons, and similar tracking technologies.
Information from third-party sources. We may receive information about you from review platforms, referral services, and other third parties with which you interact in connection with our services.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and schedule appointments
- Provide plumbing services and fulfill service agreements
- Process financing applications submitted through third-party partners
- Send confirmations, reminders, and service-related communications
- Improve and optimize the performance of our Site
- Understand how visitors use our Site through analytics
- Comply with legal obligations and enforce our Terms of Service
- Send marketing communications about our services, offers, and promotions (where permitted by law; you may opt out at any time)
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site and improve your experience. These include:
- Essential cookies required for core Site functionality and security verification (including Cloudflare Turnstile for spam protection)
- Analytics cookies that help us understand traffic and usage patterns (including Google Analytics and Google Tag Manager)
- Marketing and pixel tracking used to measure advertising effectiveness (including the Meta/Facebook Pixel)
- Behavior analytics used to analyze how visitors interact with pages (including Microsoft Clarity)
- Third-party service cookies used to power embedded tools such as customer reviews (TrustIndex) and service booking features
Most browsers accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, though some parts of the Site may not function properly if you do.
4. Third-Party Services
We work with trusted third-party providers to operate our Site and deliver our services. These providers may receive or process your information on our behalf, including:
- Google (Analytics, Tag Manager, Business Profile) for Site measurement and local visibility
- Meta (Facebook) for advertising measurement through the Meta Pixel
- Microsoft Clarity for session recording and heatmap analytics
- ServiceWhale for online service booking and customer communication
- Wisetack for consumer financing applications
- TrustIndex for displaying third-party customer reviews
- Cloudflare for Site security, performance, and bot protection
Each of these providers operates under its own privacy policy and data practices. We encourage you to review their policies if you have questions about how your data is handled by those services.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers. With vendors and contractors who help us operate the Site or deliver our services, subject to confidentiality obligations.
- Legal compliance. When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Stars and Pipes Plumbing Atlanta, our customers, or others.
- Business transfers. In connection with a merger, acquisition, sale of assets, or similar transaction, in which case your information may be transferred as part of that transaction.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take steps to delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
9. Links to Third-Party Websites
Our Site may contain links to third-party websites, including review platforms and social media profiles. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Your Choices
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to applicable legal requirements
- Opt out of marketing communications by replying “STOP” to any text message or contacting us directly
We will respond to reasonable requests within a reasonable time frame.
11. Georgia Residents
This Site is operated from the State of Georgia. If you are a Georgia resident, you may have additional rights under applicable Georgia law. Please contact us with any questions or requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Stars and Pipes Plumbing Atlanta, LLC
625-A Beaver Ruin Road, Suite 5
Lilburn, GA 30047
Phone: (770) 398-7827